Privacy policy

The controller of the personal data collected through this website is:

• Trade name: OTS – Overseas Trading and Services
• Address: 3307, 1st Floor, Tayouneh, Facing Ghobeiry Police Station, Ghobeiry, Lebanon
• Email: info@ots-int.com
• Phone: +961-1-271010

In this policy, “OTS”, “we” and “us” refer to this company.

When you send a request through one of our forms (for a quotation, a generator, shipping, installation, maintenance, spare parts, a partnership or a general inquiry), we collect:

• your full name, company, email address, phone or WhatsApp number, the country where you are based and your preferred contact channel;
• the details of your request, your message and any files you attach;
• the technical details needed to process the form: the request type, the page and language you sent it from, and the items in your quote list.

When you contact us directly by email, phone or WhatsApp, we receive the details you choose to share.

When you browse the website, our hosting provider processes technical data, such as your IP address and browser information, to deliver the pages and protect the website. You do not need an account to use the website.

Please do not send sensitive personal data, such as health information, through the forms. It is not needed to answer a request.

• To answer your request, prepare a quotation or a reply, and manage any business relationship that follows. Legal basis: your consent, given with the checkbox on each form, and the steps you ask us to take before a possible contract.
• To protect the website and its forms against spam, abuse and attacks. Legal basis: our legitimate interest in keeping the website secure and available.
• To understand how the website is used, through aggregated visit and performance statistics that do not identify you. Legal basis: our legitimate interest in improving the website.
• To keep business records where the law requires it. Legal basis: our legal obligations.

We do not sell your personal data, and we do not use it for advertising.

We do not use advertising or tracking cookies, and the website contains no third-party embeds that set cookies: maps open on the map provider's own website through a link.

• Analytics: we use Cloudflare Web Analytics, which works without cookies. We see only aggregated figures, such as page views and loading times, not individual visitors.
• Spam protection: on form pages, Cloudflare Turnstile checks that a request is sent by a person and not by an automated program. To do this, Cloudflare processes technical data about your browser and device. We use it only to protect the forms.
• Local storage: the website stores some information in your browser for features you use, such as the quote list. This information stays on your device and reaches us only if you include it in a request. You can delete it at any time by clearing your browser data.

We share your data only with the service providers that run the website and deliver your request, and only as far as necessary:

• Cloudflare hosts the website, runs the form service, provides the Turnstile spam protection and the cookieless analytics, and temporarily holds a request if its delivery fails (see “How long we keep your data”).
• Resend delivers form requests by email to the OTS mailbox.
• The provider that hosts the OTS mailbox stores the emails we receive at info@ots-int.com.
• WhatsApp, if you choose to contact us that way, processes your messages under its own terms.

These providers may process data in countries other than your own, including outside Lebanon and the European Economic Area. We use them under their published terms. We may also disclose data where the law requires it.

• Requests and emails are kept in the OTS mailbox for as long as needed to handle your request and any business relationship that follows, in line with our normal email practices and any legal obligation to keep business records. There is no separate database of requests.
• Delivery retry queue: if email delivery fails, a copy of the request, including any attachments, is kept in temporary storage at Cloudflare until it is delivered, and for 7 days at most. It is then deleted automatically.
• Abuse-prevention counters are linked to a one-way hashed form of your IP address and expire after one hour.
• Service logs record only the request reference, type and status, never your personal details.
• Local storage in your browser remains until you clear it.

You have the right to:

• access the personal data we hold about you;
• have inaccurate or incomplete data corrected;
• have your data deleted, unless the law requires us to keep it;
• object to the use of your data and withdraw your consent at any time. Withdrawing consent does not affect processing carried out before.

To exercise these rights, send your request by email to info@ots-int.com. We may ask you to confirm your identity before acting on it. If you are not satisfied with our answer, you may contact the data protection regulator in your country, where one exists.

We process personal data in line with Lebanese Law No. 81 of 2018 on electronic transactions and personal data. Because this website is used from many countries, we also follow practices compatible with the EU General Data Protection Regulation (GDPR): a clear purpose, only the data we need, limited retention, and access and deletion on request.

The website uses encrypted connections (HTTPS). The forms are protected against spam and abuse, attachments are checked for type and size, and service logs contain no personal details. Because no transmission over the internet is completely secure, please do not send highly confidential information through the forms.

OTS employees who edit the website's content sign in to the OTS admin with their work email address and a password. Their names and email addresses are kept with their admin accounts and recorded in the history of changes to the website's content, which is private to OTS. The admin, its sign-in and the content are hosted by Supabase, which processes this data for OTS. Form requests are never handled in the content editing tool.

This website is intended for businesses and is not directed at children. We do not knowingly collect data about children.

The website links to other websites, such as map services, LinkedIn, WhatsApp and brand websites. Their own privacy policies apply when you visit them.

We may update this policy when our practices or the services we use change. The date of the latest update is shown at the top of this page.

For any question about this policy or your personal data, write to info@ots-int.com or call +961-1-271010.